Terms and conditions

These terms and conditions (Allgemeine Geschäftsbedingungen) apply to all contracts between WEBinnovision GbR, represented by its partners Bastian Frenkel and Yusuf Arslan, Lorenzheider Weg 1a, 58339 Breckerfeld (“we”) and our clients for the design, development, maintenance and operation of websites, online shops and digital systems, and for related consulting and services.

Deviating terms of the client only become part of the contract if we expressly agree to them in text form (Textform, for example by email).

Our quotes are non-binding unless they are expressly described as binding. A contract is concluded when the client accepts a quote, in writing, by email or via the link contained in the quote email, and we confirm the acceptance.

The scope of services is set out in the quote. Services not mentioned there are not owed; they can be commissioned separately at any time.

A web project can only be completed together. The client provides us with the content needed (texts, images, logos, login details) in good time and in a usable form, and names a contact person who is authorised to make decisions.

If the project is delayed because agreed deliveries or feedback do not arrive, agreed deadlines are postponed accordingly. If a project is on hold for more than three months for reasons for which the client is responsible, we may invoice the services provided up to that point.

The client warrants that it holds the necessary rights to the content it provides and indemnifies us against third-party claims arising from a breach of this warranty.

Once the work is complete, we make it available for acceptance (Abnahme). The client checks it within two weeks and either declares acceptance or names the defects specifically.

The work is also deemed accepted if the client does not respond within this period or puts the work into productive use. If the client is a consumer (Verbraucher), this effect only occurs if, together with the request for acceptance, we have informed the client in text form of the consequences of acceptance not being declared or being refused without stating defects (§ 640(2) BGB, the German Civil Code). Minor defects do not entitle the client to refuse acceptance; we remedy them under the warranty.

The prices stated in the quote apply. We are a small business (Kleinunternehmer) within the meaning of § 19 UStG (German VAT Act) and therefore do not show VAT.

Invoices are payable without deduction within 14 days of the invoice date. For projects with a volume of €2,000 or more, we may ask businesses (Unternehmer) for an advance payment of up to 50%. From consumers we only request instalment payments for services already provided in accordance with the contract (§ 632a BGB). We do not ask for payment in advance beyond the value of the services provided.

Ongoing services (maintenance, operation, support) are invoiced at the agreed interval. If the client is in default, the statutory rules apply; after giving prior notice, we may suspend ongoing services until payment is received.

Unless otherwise agreed, contracts for ongoing services have an initial term of twelve months.

With consumers, the contract then continues for an indefinite period and can be terminated at any time with one month's notice (§ 309 no. 9 BGB). There is no extension by a further fixed term.

With businesses, the contract is extended by a further twelve months each time unless it is terminated with one month's notice to the end of the term.

Notice of termination can be given in text form; an email is sufficient. The right of both parties to terminate without notice for good cause remains unaffected.

Once payment has been made in full, the client receives the right, unlimited in time, place and content, to use the results created for it for the purpose provided for in the contract.

Until payment has been made in full, all rights remain with us. The client acquires no rights to drafts that are not implemented.

We retain all rights to general components, libraries and reusable elements that we developed independently of the specific order; the client receives a simple (non-exclusive) right to use them within the purpose of the contract. Third-party software is subject to its own licence terms.

We agree separately and in advance whether we may show the project as a reference, naming the client; without this consent we neither name the client nor show images. Any consent given can be withdrawn at any time with effect for the future; we then remove the reference.

We warrant that the services correspond to the agreed scope of services. We remedy defects within a reasonable period by subsequent performance.

We are liable without limitation for intent and gross negligence and for damage resulting from injury to life, body or health. In the event of a slightly negligent breach of an obligation whose fulfilment is essential for the proper performance of the contract and on whose observance the client may regularly rely, our liability is limited to the damage that was foreseeable and typical for this type of contract at the time the contract was concluded. Otherwise, liability is excluded. Liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected.

For loss of data we are only liable to the extent that would have arisen had the client backed up its data properly and regularly.

Services that we obtain in the name and for the account of the client, such as domains, hosting, payment services or licences, are subject to the terms of the respective provider. We are not responsible for their availability.

Both parties treat the other party's confidential information as confidential, including after the contract has ended. If we process personal data on behalf of the client, we conclude a data processing agreement under Art. 28 GDPR. How we handle data on this website is described in our privacy policy.

Consumers have a statutory right of withdrawal. The details and the model form are set out in our instructions on withdrawal.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If the client is a consumer whose habitual residence is in another country, the mandatory consumer protection provisions of that country remain unaffected (Art. 6(2) Rome I Regulation). If the client is a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the place of jurisdiction is our registered office.

Should any provision be invalid, the rest of the contract remains valid. Amendments and additions must be made in text form.

Language. These terms and conditions are drawn up in German. This English version is a translation provided for your information only. Only the German version is legally binding; in the event of any discrepancy between the two versions, the German version prevails.

Last updated: August 2026 · Questions? Write to us at info@webinnovision.de.